Navigating the world of gas connections and new meter installations can be complex, time-consuming, and stressful. However, as your energy supplier, it’s our priority to make the process as smooth as possible. At CNG, we go the extra mile to assist our customers and ensure a seamless experience. Here’s a step-by-step journey of what you can expect when obtaining a supply contract and having a new meter installed.
Requesting a Quote
Getting a quote is a breeze. Your supplier will ask you to complete a new meter application form, which can be found here for CNG customers. If you have any questions or need assistance in filling out the form, our New Connections experts are just a call away at 01423 535664. They’ll be delighted to provide answers and guidance.
Receiving a Quote For Meter Installation
Once you’ve submitted your request, your supplier will send you a quote. At CNG, we value your time, which is why we offer a fast turnaround. You can expect to receive your contract and meter installation quote within 48 hours of submitting your request. Our goal is to ensure you can make an informed decision, have your meter installed promptly, and get your business up and running in no time. Additionally, we provide free low-pressure diaphragm meter installations when a supply contract is agreed upon.
What is a new connection?
A new connection refers to the process of establishing a fresh energy supply connection for a property or business. It involves setting up a new meter and supply contract to ensure the seamless delivery of gas or electricity to the premises. Whether it’s a new construction project or a change of occupancy, getting a new connection is essential to access energy services and accurately measure consumption.
At CNG, we can help with gas and electricity meters, giving you peace of mind that your meter reading will be as accurate as they come.
Signing a Supply Contract
After agreeing to a contract, you’ll be assigned a dedicated account manager who will oversee your meter installation process. If you choose CNG as your supplier, we’ll initiate the nomination process for your supply contract and ensure all necessary documents are in place.
Scheduling the Supplier Installer Date
Now we’re making progress. Once we’ve completed the contract nomination, your account manager will arrange the installation date for your new meter. If the suggested appointment date doesn’t align with your schedule, we’ll do our best to accommodate your preferred time.
Utilizing Your New Electricity And Gas Meter
Congratulations, you’re all set up and ready to go! CNG customers will receive a welcome letter, and our customer service team will be available to address any questions or concerns you may have throughout your journey as a CNG customer. Any issues, such as help with gas supply, energy ise or electricity supply get in touch and one of our gas and electricity experts will be there to support you.
What Should I Expect When I Get A Smart Meter Installed?
When getting a new smart meter installed, you can anticipate a straightforward and efficient process. Here’s what you should expect:
- Initial Assessment: After requesting a smart meter installation, a representative will evaluate your property’s suitability for the installation. They may consider factors such as accessibility and meter compatibility.
- Installation Appointment: Once the assessment is complete, you’ll receive a notification regarding the scheduled installation appointment. The installation team will visit your premises at the designated time to carry out the installation.
- Installation Process: The installation team will replace your existing meter with a smart meter. This involves connecting the smart meter to your energy supply and ensuring proper functionality. They may also install an in-home display unit, which allows you to monitor your energy usage in real-time.
- Meter Activation: Once the installation is complete, the smart meter will be activated to start recording and transmitting your energy consumption data to your energy supplier automatically.
- Post-Installation Support: After the installation, the installation team or your energy supplier’s customer service team will be available to address any questions or concerns you may have. They can provide guidance on how to use the smart meter, tariff help and make the most of its features.
By choosing a reliable and customer-focused energy supplier, you can expect a smooth and hassle-free experience throughout the new connection and smart meter installation process.
What is the difference between a SMETS1 and a SMETS2 meter?
SMETS stands for “Smart Metering Equipment Technical Specifications,” and it refers to the technical standards set for smart meters. There are two generations of smart meters: SMETS1 and SMETS2. Here’s the difference between them:
- SMETS1 Meters: SMETS1 meters were the first generation of smart meters rolled out in the UK. They were designed to provide accurate meter readings and eliminate the need for manual meter readings. However, one limitation of SMETS1 meters is that they often lose their smart functionality when customers switch energy suppliers. This means they may revert to being traditional meters and require manual readings.
- SMETS2 Meters: SMETS2 meters are the second generation of smart meters and address the interoperability issues of SMETS1 meters. These meters have enhanced features and improved compatibility across different energy suppliers. Regardless of which supplier you choose, SMETS2 meters retain their smart functionality, allowing for automatic meter readings and real-time data transmission.
The transition from SMETS1 to SMETS2 meters ensures that customers can enjoy the benefits of smart metering without losing functionality when switching suppliers. If you currently have a SMETS1 meter and wish to upgrade to a SMETS2 meter, it’s advisable to check with your energy provider about the availability and process for the upgrade from an old meter to new smart meter data.
How do I get a prepayment meter installed?
To get a prepayment meter installed for your energy supply:
- Contact your energy provider to express your interest.
- Discuss eligibility and requirements with your supplier.
- Schedule an installation appointment.
- A qualified technician will install the prepayment meter and provide instructions.
- Set up payment and top-up options.
- Enjoy the benefits of greater control over your energy usage and payment.
If you have additional inquiries regarding meter installations, don’t hesitate to reach out to our Energy Connections team. You can contact them at energyconnections@cngltd.co.uk or by calling 01423 535664.